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Recently, I came across a LinkedIn post that railed against crowdsourcing and its negative impact on freelance design, in particular. The author’s point was simple enough: Crowdsourcing sites (like DesignCrowd, Crowdspring, 99designs, and countless others) run contests in which graphic designers compete by submitting what they believe is the best design solution to a challenge brought by a client. The winner gets paid; the losers usually get nothing. This exploits those who participate and are not chosen and drives down the market price of design projects for all designers.

He’s right, but shortsighted.

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George Wurtzel is blind. But that doesn’t stop him from teaching woodworking at Lighthouse San Francisco and Enchanted Hills Camp for the Blind. And why should it?

“Just because you can’t do it doesn’t mean that I can’t do it,” laughs George. “I can’t run a four-minute mile. There are some people who can, but don’t tell me that I can’t do it. Give me the tools. Give me the opportunities. Give me the education. Give me the accommodation that I need and let me try and fail on my own.”

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Saying “please” and “thank you” seems to be a lost art. At least that’s the conclusion you might have drawn, had you joined us for Halloween. Children wandered up and down the sidewalks, barely making eye contact with one another – some talking on their smartphones, some listening to music through their earbuds – and as they stuffed treats into their plastic pumpkins and trick-or-treat bags, less than half bothered to say, “thank you.” caad3dd72664a83b754aa0fa49ed407c

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Writing for Campaign Magazine, Simon Gwynn revealed, today, Volkswagen’s new 8de927e93e4d19b4594563c048bb44c9: to become “less German.”

On the surface, one might wonder whether being perceived as “less German” is, as far as strategies go, about 73 years behind history. Let’s not forget that Volkswagen once made the transition from “the German people’s car” to a friendly global brand in the wake of Adolf Hitler’s demise. c159f4251dceae3a28c8c26bf63c84b3

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Customers sometimes ask, “How can organizations like mine keep coming up with fresh material to share on social media?”

Well, here’s a very short answer that might make it easier to find material. And the best part is you already know the mnemonic. 3acb8e1dba1334206c2db943df998544

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The language of extremes has become commonplace.

How many times can we be told a movie is “the most poignant drama of our time” or an actor has given “the best performance of his life”? Is there any reason to believe people who tell us an event is “unprecedented,” or a tennis exhibition features the “perfect match-up,” or a piece of jewelry is “one-of-a-kind?” What turned frisbee into “extreme frisbee,” and what distinguishes kickboxing from “ultimate” kickboxing”?

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According to leading 1c8ea22974143dfc7393d590022bc2cc® Software-as-a-Service provider CustomerGauge, the banking industry still has a long way to go in the Customer Satisfaction department. A relatively new industry commonly known as FinTech (Financial Technology companies) is giving the banking industry a real run for the money. 88d629c50c7cb319908cd215f22c86fd

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We all know why it’s important to stay close to our customers throughout their customer journeys. So, I’ll leave the obvious to another blogger. But how do you go about it? And just whose responsibility is it? Those are entirely different questions.

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